faq
You can find answers to our most commonly asked questions below, but if you don’t see what you’re looking for, just give us a call or email us with any questions or concerns. We’re always here for you and more than happy to help!
E. customerservice@iceboxmail.com
T. 404.665.2440
Yes. Once logged in, click on the Account Icon to view your account. From here you can access your order history by clicking "Order Status".
Once logged in, click on the Account Icon to view your account. From here, you can update your account information by clicking "Update Account".
Once logged in, click on the Account Icon to view your account. From here, you can change your password by clicking "Reset Password".
Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.
Most in-stock orders ship with-in 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 3 to 7 business days after it ships.
We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.
To Make Your Return:
Please contact us at customerservice@iceboxmail.com. with your order number and reason for return. Upon approval for return, please ship your return item in the original package with your sales receipt. Please send the package prepaid and insured to us. We do not accept C.O.D. deliveries.
Please note the following limitations and exclusions:
You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product. Returned merchandise must be unwashed, unworn and not damaged after you received it from us.
If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item, or the item sent is defective or damaged at the time of delivery.
Yes. Please contact us at customerservice@iceboxmail.com or by phone at 404-665-2440. Our hours of operations are Monday – Friday, 8:30am – 5:30pm est.